Home Care Intake Coordinator

Job Description

Licensed Home Care Service Agency located in Queens is seeking qualified Bi-Lingual (Spanish-English) candidate to fill the position of Intake Coordinator. The intake Coordinator is responsible for the processing of all community based Home care referrals sent in to the agency as well as those received by hospitals and other facilities. They are also responsible for guiding the patient through the process of obtaining Managed Long Term Care and any follow up required with the long term care plans. Excellent customer service is required as the Intake Coordinator is the first contact the patient has the agency. Position is full-time, No weekends.

Responsibilities:

• Process patient referrals demographics required basic clinical information and financial reimbursement information.

• Contact patients and educate them on the Managed Long Term Care Program

• Entry of referral on an internal database (CRM) and comments as applicable.

• Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available and direct phone calls to Insurance companies.

• Contacts service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.

• Daily data entry of documents and maintenance of patient clinical information

Qualifications and Education Requirements

• Bilingual in English/Spanish

• Excellent customer service & follow-up skills

• Prior customer service / heavy phone experience

• Knowledge of general office procedures & equipment

• Proficient computer skills and the ability to quickly learn new operating systems

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